Shipping Policy

Shipping & handling

Shipping and handling charges are displayed before you complete payment. For complimentary ROSAVIENA pieces, the jewelry itself may have a product price of $0 while shipping and handling remains payable.

Order processing

Orders are prepared for dispatch as quickly as reasonably possible. Any processing estimate shown at checkout, on the product page, or in your order confirmation is an estimate unless expressly stated otherwise.

Delivery estimates

Delivery times vary by destination, carrier, customs processing, and peak periods. Where an estimated delivery window is available, it will be shown during checkout, in your order confirmation, or in shipping communications.

Tracking

Where tracking is available for your shipment, tracking details are sent to the contact information provided with your order.

Address accuracy

Please check your shipping address before completing your order. If you notice an error, contact contact@rosaviena.com as soon as possible. Address changes cannot be guaranteed once fulfillment has started.

Customs, duties, and taxes

International orders can be subject to customs duties, import taxes, or local fees depending on the destination.

Lost, delayed, or damaged shipments

If your shipment appears lost, is materially delayed, or arrives damaged, contact Customer Care with your order number and relevant details.

Contact

contact@rosaviena.com
Monday–Friday · 9:00 AM–6:00 PM ET