FAQ

How does the Complimentary Edit work?

When a ROSAVIENA product is marked complimentary, the jewelry product price is $0. You only pay the shipping and handling amount shown before you complete payment.

Is the complimentary offer a subscription?

No. The complimentary offer itself does not create a subscription or recurring charge.

How much is shipping?

The applicable shipping and handling amount is displayed before payment so you can review the full order total before completing checkout.

When will my order arrive?

Delivery timing depends on destination, carrier, customs, and fulfillment conditions. Any estimate available for your order is shown at checkout, in your confirmation, or in shipping updates.

Will I receive tracking?

If tracking is available for your shipment, it will be sent using the contact details provided with your order.

Can I change my address?

Email contact@rosaviena.com as soon as possible. We cannot guarantee changes after fulfillment has started.

How do I request a return?

Contact Customer Care before sending anything back. We will review the order and provide the correct return instructions.

How should I care for my jewelry?

Follow the care instructions provided on the relevant product page. Material-specific care can vary.

How can I contact ROSAVIENA?

Email contact@rosaviena.com. Customer Care is available Monday–Friday · 9:00 AM–6:00 PM ET.