Returns & Refunds

Requesting a return or refund

Please contact contact@rosaviena.com before sending any item back. Include your order number and the reason for your request.

Return eligibility

Return eligibility and the applicable return period depend on the item, the circumstances of the purchase, and any mandatory consumer rights that apply where you live. Items should generally be returned unworn, unused, and in their original condition unless the item is defective, damaged, or non-conforming.

Return destination

Once a return is authorized, Customer Care will provide the correct return instructions and return destination for that order. Please do not send a return to an address that has not been confirmed for your order.

Return shipping

Responsibility for return shipping depends on the reason for the return and applicable law. Where an item is defective, damaged, incorrect, or where the law requires otherwise, we will apply the rights and remedies required by law.

Damaged, defective, or incorrect items

Contact us promptly if your item arrives damaged, defective, or incorrect. Include your order number and, when helpful, clear photographs.

Refund processing

Approved refunds are issued to the original payment method where possible. Financial institutions can require additional time to post a refund after it has been issued.

Mandatory consumer rights

If mandatory consumer law gives you a statutory right of withdrawal, cancellation, repair, replacement, price reduction, or refund, those rights are not limited by this policy.

Contact

contact@rosaviena.com
Monday–Friday · 9:00 AM–6:00 PM ET